FREQUENTLY ASKED QUESTIONS

How fast will my package ship and what's the delivery time?

(NOTE: This information applies when inventory is in stock. Find shipping details for pre-orders on the Pre-order shopping page.)

For deliveries in the US, orders are shipped same day if ordered before 3pm ET Monday through Friday (with exceptions of holidays). Orders after 3pm on Friday ship on Monday. Use this shipping estimator to determine your delivery time based on the shipping zip code.

What is SlumberPod Pet?

SlumberPod Pet is a quick-assembly privacy pod that helps fur babies get a good night's sleep and is:

  •   Dark inside for an optimum sleep environment
  •   Bottomless to enclose a variety of pet crates (XS, Small, and Medium crates sold separately)
  •   Quick and easy to set up and disassemble
  •   Made of unique fabric that is breathable (air-permeable) and light-blocking
  •   Outfitted with ventilation panels and pocket for fan or sound machine (sold separately here)
  •   Especially good for pets that destroy traditional crate covers (patent-pending free-standing design)

 

SlumberPod structure:

  •   42 inches long, 32 inches wide, 33.5 inches tall when assembled
  •   Sturdy aluminum pole structure keeps fabric from touching the crate
  •   Fabric [breathable] 85% polyester, 15% spandex. 
  •   Folds down into 17 inches by 4 inches by 5 inches bag for storing or travel. Carry bag included. 
  •   Product including travel bag = 3 pounds. 
  •   (Crate not included)

 

What size crates/carriers is SlumberPod Pet compatible with?

SlumberPod Pet works with pet crates that are a maximum of 30 inches long, 19 inches wide, and 21 inches tall. This includes most Extra Small, Small, and Medium wire and plastic crates.


SlumberPod Pet setup:

Follow the instructions sewn in the carry bag and watch our assembly video for additional tips.

What are the wash/care instructions?

The material can be spot cleaned as needed. The pod material is a premium 85% polyester 15% spandex blend.

SlumberPod can also be machine washed in cold water on the delicate cycle using your favorite detergent (no fabric softener) and air dried.

 

In what countries is SlumberPod Pet available?

Currently, SlumberPod Pet is available for purchase from our website for delivery in the US,

What is the Return Policy?

We’re here to help, so if you change your mind or your order isn’t quite right for some reason, it can come back to us within 30 days from the delivery date. Once we’ve received your returned item, we’ll give you a full refund of the purchase price, less a $10 restocking fee. For a quick and easy return, please follow these steps:

  1. Use the Contact Us form or email contact@slumberpod.com to let us know to expect your return. Please include your name, your order or delivery date, and the email address associated with the order along with details that will help us know why the item didn’t work out for you.
  2. We can arrange the return for you if you prefer and can send you a return label to attach to the package and take to your post office or UPS (we compare both options and choose the least expensive). Please let us know the zip code where you will drop off the package. In this case, the amount of the return shipping will also be deducted from your refund. (Please return SlumberPod Pet in the original shipping box or similar size box if using our shipping label -- as the shipping cost is based on the dimensions of the original shipping box. NOTE: Returns in larger boxes will be subject to additional fees deducted from your refund.)
  3. If you choose not to have us send the return label to you, please notify us via email (contact@slumberpod.com) and ship to: 

For US returns:

SLUMBERPOD WAREHOUSE
4735 Milgen Road
Columbus, GA 31907
 
  1. Returned items must be in "like new" condition, and in the original packaging. (See “Damages” below for return of damaged items.) Please return SlumberPod Pet in the original shipping box or similar size box if using our shipping label or your refund may be subject to additional fees. 
  2. Your refund (less applicable costs) will be processed and applied to your original method of payment as soon as possible after receipt of the returned item. Depending upon your credit card company, it may take up to an additional 10 business days after the credit is applied for the credit to appear on your credit card account.
  3. You will receive an email confirmation of receipt of the item along with verification of the refund being processed. 

What if my order is damaged upon receipt?

If you received a damaged item, please let us know within 48 hours of the delivery. Please email contact@slumberpod.com with a photo of the damage along with your name, your order or delivery date, and the email address associated with the order. Depending on the damage, you may receive replacement parts or a full replacement. We will walk you through the process and what to expect upon receipt of your email.