We’re here to help, so if you change your mind or your order isn’t quite right for some reason, it can come back to us within 30 days from the delivery date. Once we’ve received your returned item, we’ll give you a full refund of the purchase price, less a $10 restocking fee. For a quick and easy return, please follow these steps:
- Use the Contact Us form or email firstname.lastname@example.org to let us know to expect your return. Please include your name, your order or delivery date, and the email address associated with the order along with details that will help us know why the item didn’t work out for you.
- We can arrange the return for you if you prefer and can send you a return label to attach to the package and take to your post office or UPS (we compare both options and choose the least expensive). Please let us know the zip code where you will drop off the package. In this case, the amount of the return shipping will also be deducted from your refund. (Please return SlumberPod Pet in the original shipping box or similar size box if using our shipping label -- as the shipping cost is based on the dimensions of the original shipping box. NOTE: Returns in larger boxes will be subject to additional fees deducted from your refund.)
- If you choose not to have us send the return label to you, please notify us via email (email@example.com) and ship to:
4735 Milgen Road
Columbus, GA 31907
- Returned items must be in "like new" condition, and in the original packaging. (See “Damages” below for return of damaged items.) Please return SlumberPod Pet in the original shipping box or similar size box if using our shipping label or your refund may be subject to additional fees.
- Your refund (less applicable costs) will be processed and applied to your original method of payment as soon as possible after receipt of the returned item. Depending upon your credit card company, it may take up to an additional 10 business days after the credit is applied for the credit to appear on your credit card account.
- You will receive an email confirmation of receipt of the item along with verification of the refund being processed.
What if my order is damaged upon receipt?
If you received a damaged item, please let us know within 48 hours of the delivery. Please email firstname.lastname@example.org with a photo of the damage along with your name, your order or delivery date, and the email address associated with the order. Depending on the damage, you may receive replacement parts or a full replacement. We will walk you through the process and what to expect upon receipt of your email.